To help us in bringing this matter to an in depth, you need to provide us with reason you may be rejecting the reaction

To help us in bringing this matter to an in depth, you need to provide us with reason you may be rejecting the reaction

To help us in bringing this matter to an in depth, you need to provide us with reason you may be rejecting the reaction

11 complaints that are total the final 36 months

of these, 0 complaints had been closed in final one year

11 Complaints

  • All Complaints
  • Complaint Settled
  • Grievance Answered
  • Problem Unresolved
  • Issue Unanswered
  • Better Business Bureau Struggling To Find Company
  • Complaint Type – Billing/Collection Dilemmas
  • Complaint Type – Difficulties With Product/Service
  • Latest
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If no reason at all is received your issue will soon be closed as Answered

I will be rejecting this reaction because:

$2400). The corporation although appears to be business that is having with ****** **, did not come near to upholding their agreement they joined me personally in up up on.


Customer signed up for our system, spending $348.23 monthly on debt totaling $2995.55. We’d talked to client on 07/31/2017 to welcome Mr. ****, to the system. At that moment, he reported that their papers had been provided for our intake team, but, we had never gotten them. We talked to client on a few occasions when it comes to re re payment changes and updates on account. As customers make deposit in their escrow account, ****** has fees that are monthly we can generate our costs as re payments are gotten. On January 22, 2018, my customer support representative contacted him for the up-date on account. We attempted to advise him, that people never received documents of POA and CD types. On February twenty-first, we finally received the papers and managed to negotiate on their loans. We reached settlements, but, both loans validated greater than enrolled. See Below:

02/26/18 09:41 My Reply to below:

Only at that tine I wish to provide $762.61 to be in the below referenced account. Please advise if this may do the job. I’m able to offer this in a swelling amount using the payment due immediately. The customer is desperate to understand this asap that is settled. Many thanks ahead of time for the assistance about this account. ****** ****

** ***** accepted the offer.

On March 1, 2018, our party that is third banking, ****** ****** ********* closed away all escrow records. Unfortuitously, we try not to guarantee time-frames on settlements, because it does take time to construct a customers account. Do in order to ****** ******* ********* closing , thus making impractical to work that is further any customers behalf. We did stated to Mr. **** that people will make plans for settlements on their loan providers. We did advise Mr. **** that our program is not made to stop interest and his accounts interest that is accrue, by which, loan providers recommended he should of been conscious of and taken that into consideration. Mr **** did confirm which he ended up being conscious that our system would not stop that from occurring. See Below communication with loan providers:

03/01/18 11:18 Contacted ******* ********* @ ***** ********- Balance $3522.99 , Settle offer- $1626.00 Remaining balance that is principal 6 re re payments made. We offered 1,233.00 (35%). They could maybe perhaps not go that low, they might frequently be satisfied with 50% nevertheless they shall use the remaining principal that will be 1626.00. No re payments since July 21, 2017. Charges and interest accrue day-to-day into the amount of .76575. Spoke with Stacey for follow through.

03/01/18 11:31 My e-mail to ** ***** Below:

I simply desired to follow through on an offer for settlement in regards to the above referenced customer. I am able to provide $762. 61 in a swelling amount. Please advise if this can be right for you. Your client is wanting to understand this remedied and no future is had by him payments to arrive. Please advise if this can meet your needs. Many thanks ahead of time for the assistance.

03/01/18 13:15 ** ***** Principal Bal $750.00 payment that is last July, bal at that moment had been $786.11, 6 bucks each day interest stated in customers agreement. Loan is known as a Long Term Loan, when loan reaches Collections charges and interest end also it had been provided for collections in nov 2017.00

03/01/18 16:11 Left message in relation to 2 settlements ** ***** consented to $762.61 and ******* ********* encourage $1626.00. Told him to contact us and write to us exactly just what he agrees to therefore we can setup settlements for him to pay for straight.

03/01/18 16:12 Reply from ** ***** Below:

Provide accepted, please send settlement page.

******* **** | Support Specialist Supervisor

03/01/18 16:19 cid payment provides

** ***** (Speedy Cash)- Settlement offer for $762.61 in swelling amount.

01 Aralık 2020 - 1:30 am


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